TERMS & CONDITIONS

CUSTOMER CARE

Online Shopping

This website is operated by JewelTree Cymru. Throughout the site, the terms “we”, “us” and “our” refer to JewelTree Cymru. JewelTree Cymru offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service applyto all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website.

We take great care in presenting our products on our website as accurately as possible. The images you see will depend on your monitor's/mobile device display and colour capabilities. We are therefore unable to guarantee that every product image you see is an exact representation of the actual merchandise. Before you place an order you could benefit from reading Policy information below. These pages form part of these terms and conditions and contain important information about your order.

JewelTree Cymru has a Public Liability Insurance Policy for any events or third party providers who require this information. It is available on request in the interest of JewelTree Cymru and its customers.

Privacy & Safety

PRIVACY & SAFETY

Collecting and Using Your Personal Data

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Address, Postal code/Zip code, City, Country

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

WHOLESALE INQUIRIES

JewelTree Cymru is in the process of becoming a certified business, and alongside our existing Public Liability Insurance which is up-to-date we are committed to providing high-quality products and excellent customer service to our wholesale customers.

Pricing for wholesale orders is available upon request, and minimum order quantities may apply. Please note that pricing and quantities are subject to change without notice.

To place a wholesale order, please contact us using the email address or phone number provided on our website. We will be happy to provide you with a quote and details on how to finalize your order. Payment must be made in full before the order is shipped.

Returns and refunds for wholesale orders are subject to our standard policies, which can be found in our terms and conditions. Please note that items must be returned in their original condition and packaging. Shipping costs for returns will be the responsibility of the buyer.

We take pride in the quality of our products and are committed to providing excellent customer service. If you have any questions or concerns regarding your wholesale order, please do not hesitate to contact us.

We want to assure our wholesale customers that we have business liability insurance to protect ourselves and our customers from potential losses. However, please note that we are not liable for any damages or losses that may occur during the shipping process.

Thank you for considering our products for your business. We look forward to working with you and providing you with high-quality, unique jewellery that your customers will love.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
SumUp
Offline Payments